1. Wilhen Cargo is a legal entity company engaged in online Freight Forwarding services in Indonesia.
2. Terms and Conditions are a digital agreement between the Customer and Wilhen Cargo which contains a set of rules governing the rights, obligations, and responsibilities of the Customer and Wilhen Cargo, as well as the procedures for using Wilhen Cargo purchasing service systems.
3. Customer is a party who uses Wilhen Cargo services to send Goods to be purchased through the Wilhen Cargo portal.
4. Goods are physical items that can be traded and delivered in accordance with shipping service company criteria.
5. China Agent is Wilhen Cargo's partner located in China who is responsible for assisting all transactions occurring within Wilhen Cargo.
6. Wooden Case is a box made of wood used for shipping purposes.
7. Supplier is a seller located in China whose goods are available in marketplaces selected by the Customer.
8. Third Party is a limited liability company under the name Exim Teknologi Niaga engaged in Wholesale Trade for Service Fees (FEE).
9. RED LINE is a condition that forces the customs clearance process by Chinese or Indonesian customs authorities to be conducted more strictly, causing longer processing times than usual.
10. CBM is the unit of cargo volume used as a reference for determining Goods pricing.
11. Customs Clearance is an administrative and mandatory legal procedure to obtain official permission from customs authorities for bringing goods into (import) or out of (export) a country.

1. The Customer hereby agrees with Us that the Customer is legally competent and therefore legally valid and authorized to bind themselves to these Terms and Conditions in accordance with the laws and regulations applicable in Indonesia.
2. Wilhen Cargo does not charge any fees for registration or membership on the Wilhen Cargo portal.
3. The Customer understands that the use of a phone number or email address for registration may only be used for 1 (one) account, except for Customers who own more than one phone number or email address.
4. The Customer acknowledges that the phone number and email address used are secure and inaccessible to other parties for password requests and/or account recovery within Wilhen Cargo services.
5. The Customer is prohibited from creating and/or using devices, software, features, and/or other tools intended to manipulate the Wilhen Cargo service system, including but not limited to:
   • manipulation of Wilhen Cargo service data;
   • crawling/scraping activities;
   • automation activities in transactions, buying and selling, promotions, and other similar activities;
   • other activities reasonably considered as system manipulation under Indonesian laws and regulations.
6. Wilhen Cargo has full authority to suspend or close Customer accounts if legally proven to have committed fraud, manipulation, and/or legal violations causing losses to Wilhen Cargo services.
7. The Customer hereby acknowledges and accepts legal consequences if proven legally guilty of fraud, manipulation, and/or legal violations causing losses to Wilhen Cargo services.
8. The Customer is personally responsible for maintaining the confidentiality of their account and password for all activities occurring under their account.
9. Wilhen Cargo will never request usernames, passwords, SMS verification codes, or One Time Password (OTP) codes from Customer accounts for any reason. Therefore, Wilhen Cargo advises Customers not to provide such information or other important data to any party claiming to represent Wilhen Cargo or to any untrusted party.
10. The Customer agrees to ensure that they log out of their account at the end of each session and notify Wilhen Cargo in the event of unauthorized use of their password or account.
11. The Customer agrees that Wilhen Cargo shall not be liable for losses or obstacles arising from misuse of the Customer account due to Customer negligence, including but not limited to lending or providing account access to other parties, accessing suspicious links provided by others, disclosing OTP verification codes, passwords, or email access to third parties, or any other negligence causing losses or problems to the Customer account.
12. The Customer understands and agrees that telecommunication providers may charge fees for the use of One Time Password (OTP) security facilities according to each provider's applicable rates.
13. The Customer is personally responsible for maintaining the confidentiality of their account, password, and the security of their phone number and/or email address.
14. Wilhen Cargo never requests security information such as passwords, SMS OTP verification codes, and/or verification codes sent via Customer email.

The Customer is required to carefully understand and voluntarily agree to the following Technical Terms:

1. The Customer and Wilhen Cargo agree that the price provided by Wilhen Cargo is an all-in package price from the origin warehouse (overseas) until arrival at the Wilhen Cargo warehouse in Jakarta.
2. The Customer and Wilhen Cargo agree that additional charges may be billed in the future if unexpected circumstances occur outside normal shipping conditions. Any agreement regarding additional charges shall be based on discussions between the Customer and Wilhen Cargo representatives (Marketing Team).
3. The Customer and Wilhen Cargo agree that additional charges may apply in the future if the service used is Freight Only (FOB).
4. The Customer must complete the product description field for the goods to be purchased and confirm it with Wilhen Cargo before shipment to the China warehouse.
5. After confirmation, the Customer is deemed to have consciously and voluntarily selected the goods according to the requested type, quantity (per piece or ton), form, and description. The Customer agrees that no replacement will be provided for mistakes in the description entered and must provide shipping documents such as Packing List, Invoice, and product photos to Wilhen Cargo.
6. The estimated shipping time for sea freight under normal conditions is 3 - 5 weeks from vessel departure until arrival at the Jakarta warehouse.
7. The estimated shipping time for air freight under normal conditions is 7-10 business days (depending on the selected flight service type), and we also provide EXWORK (Pickup) services from suppliers.
8. If a customs RED LINE and/or shipping issues occur, whether internal problems or vendor vessel issues, the Customer must wait until the goods arrive without any pressure, compensation claims, or legal demands against Wilhen Cargo, as such matters are beyond Wilhen Cargo's responsibility and/or capacity.
9. The Customer and Wilhen Cargo agree that the minimum sea shipment is 0.1 CBM per warehouse receipt per shipment. Every package received is subject to a minimum calculation of 0.1 CBM. If the shipment volume is below 0.1 CBM, the minimum charge of 0.1 CBM will still apply.
10. The Customer and Wilhen Cargo agree that the minimum air shipment weight is 1 kg.
11. The Customer and Wilhen Cargo agree that the maximum weight for sea freight is 600 kg. If the weight exceeds this limit, the goods will be categorized as heavy goods or machinery and subject to a fee calculation of 0.1 CBM/150 kg.
12. If heavy goods exceed 3 (three) tons per item, forklift rental charges will apply at both the China and Indonesia warehouses.
13. The Customer and Wilhen Cargo agree that shipping prices already include customs clearance, taxes, documentation, and shipping from the origin country to Indonesia, so no additional charges will apply outside the quoted price (All In), except for delivery to addresses outside Jakarta or local courier services.
14. The Customer and Wilhen Cargo agree that shipments above 0.3 CBM with destinations in Jakarta are eligible for free delivery to the Customer's address, while shipments outside Jakarta will be forwarded using the Customer's selected local courier service at the Customer's own expense.
15. The Customer and Wilhen Cargo agree that every shipment must include a packing list and invoice as the basis for pricing and quantity data for insurance valuation purposes.
16. The Customer must provide a correct and accurate address according to the address instructions provided by Wilhen Cargo. If goods are not received due to Customer error or negligence, Wilhen Cargo will not be responsible for the goods.
17. The Customer agrees to submit accurate Packing List and Invoice data. If there are inaccuracies, especially regarding item descriptions and quantities, the Customer agrees to bear any penalties arising during the customs clearance process in the origin country or Indonesia.
18. The Customer and Wilhen Cargo agree that the Customer must make payment after Wilhen Cargo confirms that the goods have arrived in Jakarta, supported by photographic evidence if necessary.
19. If within 3 months the Customer does not report missing goods, Wilhen Cargo will no longer be responsible for such losses.
20. If within 10 days after invoicing/payment notification the goods are not collected from the Jakarta warehouse, a storage fee of Rp 5,000/CBM/day will be charged.
21. If within 1x24 hours the Customer does not submit complaints regarding shortages or other issues, claims can no longer be processed.
22. Customers using Wilhen Cargo purchasing and shipping services must pay for the goods and purchasing service in advance, and once payment is completed, the transaction cannot be canceled.
23. The Customer releases Wilhen Cargo from legal claims arising from negligence and/or errors caused by the Customer. Wilhen Cargo shall not be responsible for any civil and/or criminal claims from any party resulting from Customer negligence and/or intentional actions, including but not limited to the provisions described above.

1. Wilhen Cargo does not accept goods prohibited by local government authorities and/or the Government of Indonesia in accordance with the applicable laws and regulations in Indonesia.
2. Other items prohibited for air shipment include:
   • Explosive and flammable goods, such as aerosols, explosives, etc.;
   • Knives, scissors, and other sharp objects;
   • Batteries, accumulators, and power banks except for devices with built-in batteries;
   • Laptops and mobile phones;
   • And other goods prohibited under the applicable laws and regulations in Indonesia.

3. Other items prohibited for sea shipment include:
   • Flammable goods, combustible items, aerosols;
   • Motor vehicles;
   • Bicycles;
   • Fragile components;
   • Iron materials;
   • Fragile goods unless packed securely;
   • Vaporizers and liquids, cigarettes and tobacco, alcoholic beverages;
   • Mobile phones and laptops;
   • All types of live or dead animals and plants except synthetic plants;
   • And other goods prohibited under the applicable laws and regulations in Indonesia.
4. The Customer must provide a clear description of the Goods to Wilhen Cargo in accordance with these Terms and Conditions.
5. If the description provided does not match the shipped Goods, and such discrepancy causes losses to the Customer or other parties, Wilhen Cargo shall not be responsible for such matters and shall be released from any related liability.
6. Wilhen Cargo does not accept fragile goods shipments. However, if the Customer still requests shipment of fragile goods and/or violates applicable laws and regulations, then all legal consequences and damages shall be fully borne by the Customer, and Wilhen Cargo shall not be responsible for any damage to such Goods or for damages caused by unsafe packaging.
7. The Customer and Wilhen Cargo agree that the Customer is personally responsible for ensuring that all Goods are packed properly and securely. Specifically for fragile goods, Wilhen Cargo will use WOODEN CASE packaging, and therefore any damage, breakage, or leakage shall be outside the responsibility of Wilhen Cargo.
8. For easily damaged goods such as fragile items, ceramics, electronics, bicycle components, and other items considered fragile by Wilhen Cargo, the Customer must confirm with Wilhen Cargo to add wooden packaging so that shipments are safer from the Supplier.
9. If the Customer does not confirm and/or provide prior notification to Wilhen Cargo regarding fragile goods and does not request wooden packaging, then Wilhen Cargo shall not be responsible for any damage arising during shipment from China to Indonesia or delivery from Wilhen Cargo to the Customer's address.
10. If the Customer requires a WOODEN CASE, additional charges will apply according to Wilhen Cargo calculations.
11. If the shipped Goods are not in accordance with the declared description and/or contain used goods not reported to Wilhen Cargo, then We shall not be responsible for any issues arising during the Customs Clearance process.
12. Wilhen Cargo does not accept project goods or tender shipments with specific shipping deadlines or delivery periods requested by the Customer.

1. Specifically for Air Freight shipments, the Customer will receive compensation money from Wilhen Cargo amounting to 5 times the air freight shipping cost if the purchased Goods do not arrive at the Wilhen Cargo warehouse in Jakarta due to Force Majeure, Government Policies, Pandemic, Lockdown, Ship Sinking, or being held during the Customs Clearance process, except for shipments of prohibited goods according to the laws of the origin country.
2. Specifically for Sea Freight shipments, the Customer will receive guarantee compensation from Wilhen Cargo according to the value and period agreed upon between the Customer and Wilhen Cargo if the purchased Goods do not arrive at the Wilhen Cargo warehouse in Jakarta due to Force Majeure, Government Policies, Pandemic, Lockdown, Ship Sinking, or being held during the Customs Clearance process, except for shipments of prohibited goods according to the laws of the origin country.
3. The Customer agrees with Us that the guarantee compensation as regulated above must be returned to Wilhen Cargo once the Goods have arrived at the Wilhen Cargo warehouse.
4. If the Customer fails to return the guarantee compensation within the specified time and/or amount to Wilhen Cargo, Wilhen Cargo has the right to partially or fully retain and/or sell/auction the Customer's Goods to other parties, and Wilhen Cargo shall be released from any claims by the Customer.
5. The Customer agrees with Wilhen Cargo that the Supplier was selected personally and voluntarily by the Customer without coercion from Wilhen Cargo based on the selected product description, and the Customer assumes full responsibility. Therefore, Wilhen Cargo shall not be responsible if the received Goods are not as expected, including but not limited to counterfeit goods, poor quality, incorrect size, incorrect color, incorrect quantity, and other discrepancies, as We do not provide quality control services for Customer Goods either at the China warehouse or Our warehouse in Indonesia.
6. Wilhen Cargo shall be released from any responsibility or claims of any kind in the event of damage to Goods, dented Goods, or fragile Goods caused by negligence during purchase and where the Customer did not request additional wooden packaging from Wilhen Cargo for the safety of the ordered Goods.

1. The Customer and Wilhen Cargo agree that every shipment from Wilhen Cargo to the Customer is covered by insurance for lost goods, ship sinking, force majeure, natural disasters, and customs confiscation. However, if no additional insurance is used, the Customer is only entitled to a maximum compensation claim of IDR 20,000,000/CBM.
2. If part of the Customer's Goods are lost, the Customer is entitled to compensation from Wilhen Cargo up to a maximum of IDR 20,000,000/CBM, provided that the claim is submitted no later than 3x24 hours after the Goods are received by the Customer and supported by an unboxing video proof with intact packaging. Claims without such evidence cannot be processed by Wilhen Cargo.
3. The Customer and Wilhen Cargo agree that every shipment from Wilhen Cargo already includes free loss insurance coverage up to IDR 20,000,000/CBM.
4. The Customer and Wilhen Cargo agree that import shipments by sea are not covered by damage insurance. Customers are required to use WOODEN FRAME packaging to ensure their Goods are protected from damage.
5. The Customer and Wilhen Cargo agree that every shipped item must be packed using a green fiber bag to prevent Goods from being scattered during customs inspections (behandle). Wilhen Cargo is not responsible for lost Goods caused by the absence of green fiber bag packaging.

1. If the Customer uses the features available in the Wilhen Cargo service, the Customer hereby declares that they understand and agree to all Terms and Conditions specifically related to those features.
2. Any matters not yet and/or not specifically regulated in the Terms and Conditions of those features shall fully refer to the general Terms and Conditions of Wilhen Cargo.
3. The Customer and Wilhen Cargo guarantee that the agreements in these Terms and Conditions shall remain valid insofar as they do not conflict with applicable laws and regulations, even in the event of changes in organizational structure, including but not limited to amendments to the articles of association, company restructuring, and/or the death of the Customer.
4. These Terms and Conditions shall not terminate upon the death of the Customer, but shall remain binding and inheritable, and must be complied with and/or directly transferred to the lawful heirs of the Customer as determined in accordance with the applicable laws and regulations of Indonesia.

1. Wilhen Cargo is a web portal with a Customer-to-Customer and/or Customer-to-Business model that provides services enabling Customers to ship Goods through Wilhen Cargo services. Therefore, transactions occur between Wilhen Cargo and Customers, and Customers understand that Wilhen Cargo's proportional responsibility is limited to its role as a web portal service provider.
2. Wilhen Cargo always strives to keep its services secure, convenient, and functioning properly. However, Wilhen Cargo cannot guarantee uninterrupted operations or that access to its services will always be perfect. Information and data within Wilhen Cargo may not always be available in real time.
3. The Customer agrees that the use of Wilhen Cargo services is entirely at the Customer's own risk, and the services are provided on an “AS IS” and “AS AVAILABLE” basis.
4. To the extent permitted by applicable laws in Indonesia, Wilhen Cargo (including its parent company, directors, and employees) shall not be held liable, and the Customer agrees not to hold Wilhen Cargo responsible, for any damages or losses (including but not limited to loss of money, reputation, profits, or other intangible losses) arising directly or indirectly from the Customer's negligence and/or violations related to:

• the Customer's use or inability to use Wilhen Cargo services
• prices, shipping, or other instructions available within Wilhen Cargo services
• disruptions beyond the capacity or control of Wilhen Cargo
• negligence and losses caused by the Customer
• the quality of Goods
• shipment or delivery of Goods
• violations of Intellectual Property Rights
• defamation of other parties
• any misuse of Goods purchased by the Customer
• losses resulting from unofficial payments made to parties other than the official Wilhen Cargo account, including parties falsely claiming to represent Wilhen Cargo, errors in account details and/or information, and/or bank negligence
• viruses or other harmful software (bots, scripts, automation tools other than authorized power merchant features, hacking tools) obtained through accessing or connecting to Wilhen Cargo services
• interruptions, bugs, errors, or inaccuracies in Wilhen Cargo services
• damage to the Customer's hardware resulting from the use of Wilhen Cargo services
• content, actions, or omissions by any party, including matters related to Goods on the Wilhen Cargo platform suspected to be counterfeit
• enforcement actions taken regarding the Customer's account
• Goods received by the Customer that do not match expectations
• hacking actions carried out by any party against the Customer's account and/or Wilhen Cargo software, whether on the website or mobile application
• indirect losses
• loss of profit
• business interruption
• damage caused by Supplier or Customer errors.

If the Customer has a dispute with a China Agent and/or Supplier selected by the Customer, then the Customer releases Wilhen Cargo (including its Parent Company, Directors, and employees) from any claims and demands for damages and losses (both actual and implied) of every kind and nature, whether known or unknown, arising from or in any way related to such disputes, including but not limited to losses arising from the purchase of Goods prohibited under Section 5 regarding Goods Provisions. Therefore, the Customer intentionally waives all legal protections (whether contained in laws or other legal regulations) that would otherwise limit the scope of this release provision.

The Customer agrees to release Wilhen Cargo from any compensation claims and shall consciously indemnify and hold harmless Wilhen Cargo (including its Parent Company, directors, and employees) from any claims or demands, including reasonable legal fees, made by any party arising from the Customer's violation of these Terms and Conditions, improper use of Wilhen Cargo services, and/or the Customer's violation of any laws or rights of any party.

1. Intellectual Property Rights
   All rights related to trademarks, designs, patents, copyrights, and/or other intellectual property rights (“IPR”) associated with goods imported, exported, or shipped through Wilhen Cargo services are entirely owned and remain the responsibility of the authorized party or the lawful rights holder of such goods.
2. Rakordasi Responsibility
   • The Customer is required to ensure that every imported, exported, or shipped item has obtained approval, authorization, and/or rakordasi from the trademark owner or authorized party in accordance with applicable laws and regulations.
   • Wilhen Cargo shall not be responsible for any claims, disputes, or legal demands arising from the absence of rakordasi, licenses, or official authorization from the IPR owner.
3. Indemnification

   The Customer agrees to release and indemnify Wilhen Cargo against any form of claims, lawsuits, damages, or costs arising in connection with intellectual property rights violations or the absence of rakordasi for goods shipped through Wilhen Cargo.

1. Tax refund processing services will only be carried out if the Customer explicitly provides written instructions by including the “/TAXREFUND” marking on the shipping documents.
2. In the absence of such marking, all risks arising from the non-processing of the tax refund shall be entirely the responsibility of the Sender and shall not be the responsibility of Wilhen Cargo.
3. In the event that tax refund processing is carried out, the Customer understands and agrees that the process is subject to the tax regulations and authorities of the country of origin of the Goods, which may result in shipping delays. Therefore, Wilhen Cargo shall not be responsible for any delays, losses, additional costs, or other consequences arising from the tax refund process.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia and shall be deemed a binding Agreement between Wilhen Cargo and the Customer, without regard to any conflict of law principles. The Customer agrees that any legal action or dispute arising from, related to, or in any way connected with the website and/or these Terms and Conditions shall be resolved exclusively under the jurisdiction of the Courts of the Republic of Indonesia.

1. We reserve the right to file lawsuits and/or claims if the Customer intentionally spreads false information, engages in black campaigns, and/or performs other actions that may cause losses to Us.
2. Any disputes arising from or related to these Terms and Conditions shall first be resolved amicably through deliberation and mutual agreement.
3. If no agreement is reached within 30 (thirty) days, the dispute shall be resolved through the North Jakarta District Court.

These Terms and Conditions may be amended and/or updated from time to time without prior notice. Wilhen Cargo recommends that Customers carefully read and periodically review this Terms and Conditions page to stay informed of any changes. By continuing to access and use Wilhen Cargo services, the Customer is deemed to have agreed to any changes to these Terms and Conditions.